As a standard part of the package when buying our software, full 24/7/365 support is available from our helpdesk. This is staffed by experienced aviation IT professionals who have an in depth knowledge of problems from simple fixes to system enhancements. They can also advise on the way the system works within your business, as every installation has its unique features.

We utilise software that allows us to log and track every customer request through to resolution and can provide reports and status information regarding support issues on a regular basis. This ensures all our customers are kept fully informed of the status of all support requests.

Our staff includes people who have worked in Senior Management positions in many types of aviation businesses. This provides us with the insight of how businesses should be run and also how the correct software can make a difference. Inevitably, as part of any system implementation, many process changes are needed which run deep through businesses. Making sure these are done correctly, not just for the sake of the computer system implementation, but for the future profitability and performance of our customers, is very important. Our staff can ensure that this is the case and can offer consultancy services both during system implementation and also long after.

This includes:
Process Mapping
Business Intelligence Reporting
Setting and measurement of performance against targets
Web site & Intranet/Extranet design
Department organisation for optimum performance
Customer reporting over the web


The range of experience we offer is very wide. Please contact us for more details.